What’s your address/fax number?

Our office is located at:
18029 Hufsmith Kohrville Rd.
Tomball, TX 77375
Phone: 281-655-9400
Toll Free: 1-866-377-2962
Fax: 281-655-9425
E-mail: office@southernrefreshment.com

When is my coffee route day?

Coffee route days are based on a 20 day/ 5-day work week schedule. Your route day will either be one day every 20 work days or 2 days every 20 work days. Your route day is always on the same day. So, for instance, your route day may be every 4th Thursday or every other Monday. Changes to your schedule only happen at your request, in an emergency situation, or around holidays. As always, you are welcome to call and we’ll give you specifics.

Do you have some way to remind me when you’ll be by?

We would be more than happy to e-mail or call you with a reminder. Just let us know your e-mail address or give us a contact name and phone number!

What if I run out of something before my delivery day?

Generally speaking, your driver will stock your shelves & cabinets based on your average use or on your specific requests. Of course, things like large meetings, cold weather, or new employees can change that. So if you find you’re running out, just call or e-mail us. Your driver may not be nearby, but we can certainly make plans to be there ASAP – and in an emergency, call and we’ll do our best to work with you to keep things running smoothly.

Why don’t I get a paper delivery slip with my delivery?

Your signature is electronically captured via our advanced handheld computer. You can review what has been delivered on the handheld before signing. After you sign the handheld, the order is then locked. The driver can not add or remove product to the list after you have signed for it.You will receive an invoice in about a day or two that will contain the products you received with your signature printed out on it.

Do you carry my boss’ favorite coffee product?

Just ask! If our suppliers carry it, we can too.

Is coffee the only thing you sell?

We can furnish your company with coffee and tea and all the accompanying products such as cream, sugar, cups and stir sticks. We can also deliver soda products, juices, bottled water and snacks.

What if I have a problem with my route driver?

It’s not likely that you’ll have a problem with your driver, but what if your driver puts things away in the wrong place, or what if you’d just like to speak with your driver regarding your expectations or needs … Just call or e-mail the office! The office can give your driver a message, and our drivers generally have time allotted in the afternoon to return calls.

What’s that blue stuff my route driver cleans my pots with?

It’s a citrus-based glass pot cleaner. We’ve also been asked if it can be used in your coffee unit at home … the answer is NO! This product can be used for any glass product or ceramic coffee mug, but you should follow your manufacturer’s directions to clean the inside of your home brewer.

Can I pay by credit card?

You bet! We accept Visa, MasterCard and American Express. You can pay for one invoice or have us automatically debit your account. It’s your choice, and it can be accomplished with one phone call!

How much does it cost to have you fix my brewer?

Unless you own your own equipment, it doesn’t cost you a thing! When you contract with Southern Refreshment for coffee services, we furnish your coffee equipment as part of the service we perform – and we maintain that equipment. If your brewer isn’t filling the pot or is overflowing, just call or e-mail for service.

Can you come right away to service my equipment?

We respond to all service calls within 24 hours generally speaking, but if you’ve got an emergency situation, we’ll certainly do our best to respond as soon as possible. To move or reposition equipment, we need a little longer, so please contact us and give us your timeline. We’ll work with you to be sure you have what you need, when you need it.

How often is my brewer cleaned?

The outside of your brewer will be cleaned when your driver delivers your product. You should rinse out the brew cone daily and wipe the surface above it periodically.The inside of your brewer is just like your water heater at home. It does not require cleaning. If your coffee tastes or smells funny, we’ll come out and take a look at your brewer. There are several adjustments and changes that can be made to improve the performance of your brewer.

How many employees do I need for coffee service with Southern Refreshment?

It varies according to the type of business you have. By and large, we look for a minimum of 20 employees for coffee service. Your business, on the other hand may have the kind of foot traffic that warrants service, so please give us a call or send us an e-mail. If we can’t help you, chances are we know someone who can.

Why is the water coming out of my machine brown?

There are a couple of reasons why the water coming out of your brewer would be brown or even yellow. The first answer is that someone has poured a pot of coffee through a brewer to heat it. That is a BIG no-no. It completely messes up the inside of your brewer.
The second answer is that there is residue in your brew cone – that’s the basket that holds your filter and coffee – and it simply needs to be cleaned.